Introduction

At GTP iCommerce, we are committed to protecting your privacy in line with the Privacy Act and the Australian Privacy Principles. Your personal information is important to us, and we take every measure to ensure its security.

This policy outlines:

• The types of personal information we collect and store

• How we collect and store personal information

• The purposes for which we use, hold, and disclose personal information

• Whether we disclose personal information to overseas recipients

• How we ensure your personal information is protected

• How you can access, update, or correct your personal information

• How to make a privacy complaint

Types of Personal Information We Collect and Hold

We may collect the following personal information:

• Identity details, including your name, address, date of birth, gender, and marital status

• Business details such as ABN, telephone numbers, and email addresses

• Account information, including passwords for our products or services (e.g., Hosting, WordPress, DNS, Cpanel) stored securely in our password manager

• Website data, such as location information, IP address, and third-party sites visited, some of which we collect using cookies

• Other personal information, including the details of your interactions with us

How We Collect and Store Personal Information

We gather personal information when you contact us, use our products or services, visit our websites, or interact with us in other ways. We may also collect data from third parties, such as Facebook, Google, and LinkedIn.

How We Use, Hold, and Disclose Personal Information

We handle your personal information responsibly and use it for the following purposes:

• To confirm your identity

• To design, manage, and provide our products and services

• To manage our relationship with you

• To communicate with you when necessary

• To improve our services and your experience

• To comply with laws and assist law enforcement agencies

• To manage our business operations

We may also use your personal information for other purposes where legally allowed.

Use of Artificial Intelligence (AI) and Large Language Models (LLMs)

At GTP iCommerce, we may utilise AI systems and LLMs to enhance our processes, improve service quality, and deliver better outcomes. While using these technologies, your personal information may be processed through third-party AI providers.

We take reasonable measures to ensure that data processing complies with this Privacy Policy. However, the handling of your data by third-party AI providers is subject to their privacy policies, and we encourage you to review them for clarity on how your data is managed and protected.

GTP iCommerce is not responsible for the privacy practices of these third-party providers beyond our control.

Disclosure of Personal Information Overseas

In some cases, we may transfer your personal information overseas to:

• Service providers or other third parties who store data or operate outside Australia

• Comply with laws and assist government or law enforcement agencies

When transferring data overseas, we ensure that your personal information remains protected.

Protecting Your Personal Information

We use secure systems and procedures to store your personal information, and our team is trained to ensure its safety and confidentiality.

Accessing, Updating, and Correcting Your Personal Information

You can contact us to:

• View the personal information we hold about you

• Request updates or corrections to your personal information

Making a Privacy Complaint

If you have any concerns or complaints about how we handle your personal information, please get in touch. We are committed to resolving any issues and ensuring your privacy is respected.